Job File Coordinator / Customer Service Representative Charlotte

Job File Coordinator / Customer Service Representative

Full Time • Charlotte
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
Who We Are:  
We are SERVPRO of NW Charlotte.  We are part of a team that is a national leader in property disaster restoration.  From initial clean-up to complete rebuilds, SERVPRO is there for people who have suffered property loss every step of the way.  We have a long-standing reputation as a leader in our industry.
 
The Role: 
Practicing excellent customer service skills (internally and externally), extreme organization, and attention to detail, you will perform project coordination tasks related to customer calls, team coordination, job monitoring, tracking, and collections.  You have the ability and personality to tactfully and confidently hold others accountable.  You will make sure all the important information is complete and in the right place.
 
The Details:
  • Answer customer calls.
  • Open job files and monitor status.
  • Ensure customer requirements are followed.
  • Review and validate initial field documentation.
  • Create preliminary estimates.
  • Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated.
  • Prepare job file reports, perform job file backups, and complete the job file audit process.
  • Complete and review job file documentation for final upload and audit process.
  • Close out jobs.
  • Make collection calls.
  • Collaborate with Contents Department.
  • Draft correspondence and create reports as needed.
 
What you must have:
  • An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence.
  • A low drama threshold.  We are here to enjoy each other and our work, not create problems.
  • That positive team attitude!  We work hard, we have fun, and we have each other’s backs!
  • The desire to learn, grow and develop your career
  • Two or more years of administrative, organizational office-related experience.
  • Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful.
  • Experience with writing estimates, job file processes, and quality assurance, a plus.
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar.
  • Ability to maintain a consistently courteous and professional tone of voice.
  • Ability to remain calm and professional during tense or stressful situations.
  • Excellent organizational skills and strong attention to detail.
  • Ability to work in a fast-paced, team-oriented office environment.
  • Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
  • Ability to learn new software, including Xactimate and other restoration proprietary software.
  • Ability to complete an acceptable background check subject to applicable laws.

What we offer:
  • A friendly and fast-paced work environment.
  • A competitive salary.
  • Medical, dental, and vision insurance.
  • 401(k) plan with a generous employer match.
  • Access to training for personal and professional development.
Compensation: $25.00 - $30.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth